Customer Services Administrator

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Customer Service Administrator

BNM Recycling Open to Public Competition

Our Recycling Business Unit currently has a need for a Customer Service Administrator on a permanent basis. The role will be based from our office at Bord na Móna Recycling – Newbridge and will report to the Customer Service Manager. Execute excellent customer service in line with the company’s best practices, policies, and procedures.

Role Specifics:

Job Title: Customer Service Administrator

Business Unit: Recycling

Reporting to: Customer Service Manager

Location: BNM Recycling – Newbridge

Duration: FTC

HR Contact: Carol Young

Apply on or before: 3rd October 2022

Eligibility: Open to Public Competition

The Role:

The main duties and responsibilities of the role will include the following:

• Handle a large volume of inbound calls in a timely manner.

• Follow communications given by management to ensure highest level of quality on calls.

• Identify Customer Needs, Resolve Complaints and provide solutions.

• Report customer complaints and pass on customer comments to the manager so that improvements and/or changes or new services can be developed.

• Maintain Ownership of calls throughout the lifecycle of the Callers request

• Handle communications via Email from Customers

• Meet Daily, Weekly & Monthly activity targets set for Service, productivity and quality.

• Liaise with others as required to foster good working relationships to enable efficient service delivery.

• Record and process information to agreed standards.

• All employees are expected to co-operate fully with all provisions taken by the company for ensuring Health and Safety, and Welfare of co-employees and members of the public using the premises.

• Act professionally and courteously with all colleagues and members of the public.

The Person:

The ideal candidate will possess the following qualification, skills, knowledge, and attributes.

• Minimum 1-2 years experience in similar role

• Experience in the Customer Service/Waste Industry a distinct advantage

• Good IT proficiency with strong knowledge of Microsoft Office

• Good systems knowledge to include Microsoft office suite – ECDL Cert desirable.

• Must be flexible to work across other areas, as required.

• Eligibility to work in Ireland is required.

• Proficiency in the English language required.

If you wish to be considered, simply click “Apply” on the job advert.

Bord na Móna is an equal opportunities employer.